Privacy Policy

We collect information you provide directly to us when you: • Submit an inquiry or quote request through our website forms • Contact us via email, WhatsApp, or other communication channels • Subscribe to our newsletter or marketing communications The types of information we may collect include: • Contact information: name, email address, phone number, company name, and country • Business information: product interests, order quantities, and customization requirements • Communication records: messages and correspondence you send us • Technical data: IP address, browser type, device information, and pages visited (collected automatically via analytics tools)

We use the information we collect to: • Respond to your inquiries and provide product quotations • Process and fulfill OEM manufacturing orders • Send you relevant product updates, catalogs, and promotional materials (with your consent) • Improve our website, products, and services • Comply with legal obligations and protect our legal rights • Analyze website traffic and usage patterns to enhance user experience

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Logistics partners (DHL, FedEx, UPS, freight forwarders) to fulfill shipping arrangements • Manufacturing and quality control partners involved in order fulfillment • Professional service providers (legal, accounting, IT) who assist our operations under confidentiality agreements • Law enforcement or government authorities when required by applicable law All third parties we work with are contractually obligated to protect your information and use it only for the specified purpose.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including: • Active business relationships: for the duration of our business relationship plus 7 years for accounting and legal compliance • Inquiry records: up to 3 years after last contact • Marketing preferences: until you unsubscribe or request deletion • Website analytics data: up to 26 months (Google Analytics default retention) You may request deletion of your data at any time by contacting us at [email protected].

Depending on your location, you may have the following rights regarding your personal data: United States (CCPA — California residents): • Right to know what personal information is collected and how it is used • Right to delete personal information we hold about you • Right to opt-out of the sale of personal information (we do not sell personal data) • Right to non-discrimination for exercising your privacy rights Canada (PIPEDA): • Right to access your personal information • Right to correct inaccurate information • Right to withdraw consent for data processing Australia (Privacy Act 1988): • Right to access and correct your personal information • Right to complain to the Office of the Australian Information Commissioner (OAIC) European Union / UK (GDPR): • Right to access, rectify, erase, restrict, or port your personal data • Right to object to processing • Right to lodge a complaint with your local supervisory authority To exercise any of these rights, please contact us at [email protected].

Our website uses cookies and similar tracking technologies to: • Remember your preferences and settings • Analyze website traffic and usage patterns (Google Analytics) • Improve website performance and user experience Types of cookies we use: • Essential cookies: required for the website to function properly • Analytics cookies: help us understand how visitors interact with our website (Google Analytics GA4) • Preference cookies: remember your settings and choices You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

MetaSeal Golf is based in Shenzhen, China. When you submit information through our website, your data may be transferred to and processed in China. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. For users in the EU/UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission for international data transfers where applicable.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data transmission • Secure server infrastructure • Access controls limiting who can access personal data • Regular security assessments However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website and services are intended for business-to-business (B2B) use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

Our website may contain links to third-party websites, including our social media profiles (Instagram, Facebook, TikTok, YouTube). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by: • Posting the updated policy on this page with a revised "Last Updated" date • Sending an email notification to customers with active business relationships Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: MetaSeal Golf (深圳元玺环球高尔夫体育用品有限公司) Email: [email protected] WhatsApp: +86 186 8036 5709 Address: Shenzhen, Guangdong, China We will respond to your inquiry within 30 days.